Our sustainability strategy

With our sustainability approach we seek to be a responsible, ethical business across all our activities. Our values should be reflected in everything we do, from the everyday decisions we take to our long-term plans and goals.
Our strategy is focused on four pillars, covering the social and environmental topics which are most important to our customers, shareholders, people and communities, and where we can have a real impact. We recognise that financial institutions have an important role to play in addressing challenges such as financial crime and financial inclusion, as well as broader systemic issues including the effect that technological change and climate change are having on our lives, our communities and our planet.
Creating a thriving workplace
We want to create a thriving workplace that attracts, retains and rewards the most talented and committed people. Our culture promotes diversity and inclusion, prioritises wellbeing and develops our people’s skills.


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Sustainable economic growth and financial inclusion
We want to deliver long-lasting sustainable growth and positive social and environmental impact not only through our community programmes, but also through our business operations.


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Inclusive digitalisation
We want to be worthy of our customers’ trust, reflecting our focus on best-in-class data security. We aim to use technology in a way that creates value for all our stakeholders and supports financial inclusion.


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Upholding the highest ethical standards and fighting financial crime
Ethics and integrity are the foundation of a prosperous business and society. We’re determined to uphold the highest ethical standards, promote human rights and responsible corporate culture.


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We want to create a thriving workplace that attracts, retains and rewards the most talented and committed people. Our culture promotes diversity and inclusion, prioritises wellbeing and develops our people’s skills.


Read more

We want to deliver long-lasting sustainable growth and positive social and environmental impact not only through our community programmes, but also through our business operations.


Read more

We want to be worthy of our customers’ trust, reflecting our focus on best-in-class data security. We aim to use technology in a way that creates value for all our stakeholders and supports financial inclusion.


Read more

Ethics and integrity are the foundation of a prosperous business and society. We’re determined to uphold the highest ethical standards, promote human rights and responsible corporate culture.


Read more