Evolving our strategy further
We review our strategy on an ongoing basis. In 2021, we reassessed the strategy to reflect the changing climate. As a result, we have simplified our strategic framework. Upholding the highest ethical standards is at the core of our strategy.
Above this, we want to create:
- A thriving workplace
- Better communities
- Financial inclusion and education
- A healthier environment
We have developed a new Financial Inclusion strategy. This adds to our existing diversity and inclusion strategies.
We want to make an impact in areas where we can make the biggest difference. Our work has identified how we can maximise our impact as a business. We have identified three areas where we will focus our efforts:
- Education including financial education and knowledge
- Helping to build green homes and businesses in the UK
- Social mobility
We have based our strategy on our most relevant material issues. In 2020, we conducted an assessment of our material issues. It's key to identify issues that are most important to our business. Since then, our key material topics have since remained the same. They form the basis of our strategy and reporting.
This year, we will be working with Banco Santander to define our key issues. We want to apply a coordinated global approach for future assessments.