Financial inclusion plays a key role in being a bank with a human touch. It's a top priority in our strategy to drive better communities. Our 2021 financial inclusion strategy focuses on three areas:
- Financial knowledge
- An inclusive portfolio of products and services
- Customer care
We want to help customers become more resilient. To reflect this, we offer products and services that are fair and simple.
Working with SMEs
We strive to be a more inclusive bank. Through these challenging times, we are supporting SMEs and vulnerable customers. We want our customers to access information to make the right decisions.
We are proud to champion British businesses. Santander Breakthrough helps SMEs to launch, grow and prosper. Our programmes and resources address challenges and build connections. Since Breakthrough launched in 2012, we’ve helped thousands of businesses achieve their goals.
We want to help business owners to access the support that’s available to them. We offer coaching, mentoring and support to access funding. The support provided by Breakthrough is free to access.
Marketplace is an online directory designed to boost marketing and reach. Our SME customers are able to promote their business through Marketplace. As SMEs operate in today's climate, support is important.
We are committed to supporting SMEs throughout their journey.
Supporting our vulnerable customers
The four pillars of our vulnerable customer strategy are:
- Build capability
- Specialist provision
- Assuring the best outcomes
We will continue to identify how we can support our customers.